SVTradeInsights is committed to protecting your information. Please read this Privacy Policy ("the Policy") carefully as it sets out important information relating to how we handle your personal information.

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Privacy Notice

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This version is the first update as of 8 May 2025.

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Introduction

 

This Policy explains how we collect and use personal information, as well as your choices and rights regarding our use of your personal data.

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It applies when you:

 

• Activate your SVTradeInsights user account and/or license;

• Visit our websites (including public and member-based areas) or social media sites.

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This Policy applies whether you have provided the information directly to us or we have obtained it from a third party.

 

1. Information That We Collect About You

 

1.1 Data collection and use

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Categories of information we collect include:

 

• Personal information such as name, title, contact details, and company name;

• Communications with you.

 

We use this information for purposes including:

 

• Facilitating business through communication with clients and business contacts;

• Internal analysis and research to improve our services;

• Sending marketing to business contacts about our services and products, and promoting our business and brand;

• Administering our website, investigating complaints, and providing customer service;

• Monitoring social media content to manage relationships and promote our business and brand.

 

Legal bases for using your information include:

 

• Performance of contractual obligations or exercising contractual rights;

• Compliance with applicable laws or regulations;

• Our legitimate business interests to:

  • Manage and promote our business and brand;

  • Provide and improve our services;

  • Operate our business;

• Your consent (where required by law) for marketing.
  Where we rely on your consent, you have the right to withdraw consent at any time by contacting us.

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1.2 Further information

 

Where we collect and use information based on our legitimate interests, we assess that your interests or rights requiring protection of your personal information do not override those interests. For further details about our legitimate interests, please contact us.

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Age Restriction:

 

Our websites and online services are intended for individuals who are at least 18 years old. If we learn that we have inadvertently collected personal information from someone under 18, we will promptly delete such information from our records.

 

Provision of Required Information:

 

In some cases, if you do not provide personal information required for certain features (such as activating your license), we may not be able to perform our contractual obligations or provide the requested products. When this is the case, we will inform you.

 

Payment Card Information

 

If you choose to pay for any SVTradeInsights products using your payment card, your personal data related to the card will be processed securely by our trusted payment processors (such as Stripe, PayPal, or similar providers). SVTradeInsights does not store your full payment card details.

 

We use this data solely to process your payment and prevent fraudulent transactions, based on your consent.

 

2. Security

 

We implement administrative, technical, and physical security measures designed to help prevent unauthorized access to your personal data.

 

Despite these measures, no data transmission over the Internet is completely secure; we cannot guarantee or warrant the security of any information you transmit via our websites or apps.

 

Your responsibility:

 

You are responsible for keeping your credentials used to access any SVTradeInsights account secure. Please notify us immediately of any suspected unauthorized activity.

 

We restrict access to your information to only those employees or authorized personnel who need access to operate, develop, improve, or deliver our programs, products, and services.

 

3. Cookies And Similar Technologies

 

A cookie is a small text file with a unique identifier sent by a web server to your browser or device when you visit an online site.

We use cookies to:

 

• Store visitor preferences;

• Record session information and user-specific website activity;

• Alert visitors to new areas that may be of interest;

• Provide better service and customize content based on your browser or device.

 

Most browsers accept cookies by default, but you can adjust your settings to notify you when you receive a new cookie or to refuse cookies.

 

For more details, please see our Cookie Policy.

 

4. Data Disclosure and Transfers

 

Your personal information will only be disclosed to and accessible by limited, designated personnel within SVTradeInsights or authorized service providers who process data on our behalf, and only where necessary to fulfill the purposes described in this Privacy Policy.

 

In accordance with our legal obligations, we may also provide your personal data to public authorities for law enforcement or national security purposes, where required and applicable. We may also disclose your information (including any personal data) when otherwise required by law or in response to valid legal requests.

 

If we transfer your personal data outside your country or region, we will ensure that appropriate safeguards are in place as required by applicable law (including, where appropriate, standard contractual clauses or equivalent measures) to protect your data.

 

5. Data Storage and Retention

 

Your personal data will be stored on secure servers and systems owned and managed by SVTradeInsights or our trusted service providers.

 

Depending on the nature of our services, your data may be stored and/or transferred within or outside the region where it was collected, solely for lawful processing and in compliance with applicable privacy laws and regulations.

 

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, and to comply with applicable legal and regulatory requirements.

 

Typically, we retain your information for as long as your account is active or as needed to provide you with our services. Your information may also be retained as required to resolve disputes, enforce our agreements, or as required by law.

 

You may request deletion of your personal data at any time, subject to applicable legal or regulatory requirements and our internal policies. If you make such a request, we will confirm deletion or explain any lawful basis for continued retention.

 

6. Data Security

 

We take the security of your personal data very seriously. All of our systems and processes are designed and managed with security and privacy in mind.

 

Access to your information is restricted to employees or authorized personnel who need it to operate, develop, improve, or deliver our programs, products, or services. All such personnel are required to follow this Privacy Policy and any other security policies and procedures we may implement, in line with applicable laws.

 

No method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any credentials you use to access our services and for notifying us promptly of any unauthorized use.

 

7. Your Rights Regarding Your Personal Information

 

Subject to applicable laws and regulations, including but not limited to the GDPR (General Data Protection Regulation) and Thailand PDPA (Personal Data Protection Act), you may have some or all of the following rights regarding your personal data:

 

• To obtain a copy of your personal data, together with information about how and on what basis that data is processed and used;

• To access and rectify inaccurate or incomplete personal data;

• To request erasure or deletion of your personal data, subject to legal or contractual limitations;

• To request restriction of processing of your personal data under certain circumstances;

• To request portability of your data in a machine-readable format to a third party (or to you);

• To withdraw your consent to our processing of your personal data (where processing is based on your consent);

• To object at any time to the use of your personal data for direct marketing or other purposes;

• To not be subject to discrimination for exercising your privacy rights;

• To lodge a complaint with the supervisory or data protection authority in your region.

 

Where we rely on your consent to process your personal data for marketing purposes, you may withdraw your consent at any time by contacting us.

 

8. How to Contact Us and Exercise Your Rights

 

If you have any questions about this Policy, wish to exercise your privacy rights, or would like to make a complaint, please contact us.

 

We may request proof of identity and reserve the right to charge a fee where permitted by law, especially if your request is manifestly unfounded or excessive. We aim to respond to all requests within the applicable timeframes.

 

If you are not satisfied with our response, you may also lodge a complaint with the relevant data protection authority in your jurisdiction.

 

9. Governing Law and Jurisdiction

 

This Privacy Policy shall be governed by and construed in accordance with the laws of Thailand. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of Bangkok, Thailand.